User Name: Password:
© 2015 Empathica Inc. ATTENTION: At approximately 4 pm U.S. Eastern Standard Time on Wednesday October 29, 2014, there will be two changes for accessing Customer Voice reporting portal:

- You will be required to use a new log-in ID for the Customer Voice reporting portal. Your new log-in ID is your current log-in ID plus @cv.com.
For example, if your current log-in ID is "John" then your new log-in ID will be John@CV.com.

- You will access this reporting portal using a new URL, which will be provided to you soon.

Details of the above changes will be communicated to you by your respective Starbucks Store Operations team. Thank you.
If you are experiencing an issue with your Username or Password please contact your Market Lead. Thank you

US/CA CO: Reminder – these results are from FY14 thru 9/28. They do not reflect the new Customer
Voice survey. Results from the new survey and FY15 will be available in Decision Center beginning
January 2015.

US/CA LS & International Stores: Reminder – these results are from FY14 thru 9/28. They do not reflect
the new Customer Voice survey. Results from the new survey and FY15 will be available on the new
reporting site later in Q1. You will receive more details from your field leaders.